Privacy Policy

Privacy Policy

Effective Date: October 26, 2024

This Privacy Policy describes how The Healing Chat (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our website, thehealingchat.com (the “Website”), and our related services, including meditation courses, downloadable meditations, ebooks, and artwork (collectively, the “Services”).

Information We Collect

We collect several types of information when you use the Services:

  • Information you provide directly: This includes information you enter when you register for an account, enroll in a course, download a meditation, purchase an ebook or artwork, or contact us. This may include your name, email address, phone number (optional), and billing information (if applicable).
  • Information collected automatically: When you use the Website, we may automatically collect certain information about your device and browsing activity. This information may include your IP address, browser type, operating system, referral URL, the pages you visit on our Website, and how you interact with them. We may also collect information about your device’s hardware and software, such as device type, model, and unique identifiers.  
     
  • Cookies and other tracking technologies: We may use cookies and other tracking technologies to collect information about your activity on the Website. Cookies are small data files that are stored on your device when you visit a website. They allow us to remember information such as your preferences and browsing history. We may also use web beacons, pixel tags, and other tracking technologies to collect and track information about your use of the Website.  
     

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and operate the Services;  

    To process your transactions;
  • To send you promotional communications, including newsletters, course updates, and special offers (you can opt out of these communications at any time);
  • To personalize your experience on the Website;
  • To analyze the use of the Services;
  • To improve the Services;
  • To comply with the law.

Sharing Your Information

We may share your information with third-party service providers who help us operate the Services. These service providers may be located outside of your country. We will only share your information with service providers who have agreed to comply with this Privacy Policy and who use appropriate security measures to protect your information.

We may also share your information if we are required to do so by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process, or to protect the rights, property, or safety of us or others.   

Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the Services. We may also retain your information for a longer period if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.  

 
 

Your Choices

You have the following choices regarding your information:

  • You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications   
     
  • You can access, update, or delete your personal information by contacting us.

Children’s Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will delete any personal information we have collected from children under the age of 13.  

 

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.   

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page. You are advised to review this Privacy Policy periodically for any changes.   

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@thehealingchat.com

Things you create or provide to us

When you create an Account, you provide us with personal information that includes your name and a password. You can also choose to add a phone number or payment information to your account. Even if you aren’t signed in to the Account, you might choose to provide us with information — like an email address to communicate with The Healing Chat or receive updates about our services

We also collect the content you create, upload, or receive from others when using our services. This includes things like email you write and receive, photos and videos you save and comments you make on YouTube videos.

Information we collect as you use our services

We collect information about the apps, browsers, and devices you use to access Google services, which helps us provide features like automatic product updates and dimming your screen if your battery runs low.
The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.
  • Terms you search for
  • Videos you watch
  • Views and interactions with content and ads
  • Voice and audio information
  • People with whom you communicate or share content
If you use our services to make and receive calls or send and receive messages, we may collect call and message log information like your phone number, calling-party number, receiving-party number, forwarding numbers, sender and recipient email address, time and date of calls and messages, duration of calls, routing information, and types and volumes of calls and messages.

When this policy applies

This Privacy Policy applies to all of the services offered by Healing Chat LLC and its affiliates, including YouTube, Android, and services offered on third-party sites, such as advertising services. This Privacy Policy doesn’t apply to services that have separate privacy policies that do not incorporate this Privacy Policy.

Changes to this policy

We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).